Customer Service Coordinator

Position Type
Full-time permanent
Business Area / Division
Hong Kong
Job Advert Description

Main responsibilities

• Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements.
• To coordinate all service related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.
• Follow up with customer on quotations.
• To identify order building opportunities through telephone sales expertise
• To coordinate with spares centres, logistics for smooth delivery of the goods
• To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers.
• Provide technical support and advice to customers.
• Support and assist Sales in conceptualising and pricing of fleet agreements.
• To register and maintain fleet agreement information into the IT systems available.
• To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
• To follow up complaints/non compliances through improvement/complaint system in place
• To check that the order value maintains within the existing authorised credit limits and policies
• Duly follows Safety Service Operational Manual and local operation procedures.
• Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during the employment at all time.
•  Any other duties assigned by the manager.

Main Qualifications
• Formal education in engineering/technical studies or relevant work experience
• Experience from the marine industry and technical experience is essential
• Able to meet deadlines through good time management and allocation of priorities
• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
• Fluent English - both in writing and speaking
• Computer literate
• Good communication skills with the ability to communicate on all levels
• Ability to systematically work independently and in a team


Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets. Survitec has over 3,000 employees worldwide covering 8 manufacturing facilities, 15 offshore support centres and over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations and distributors. Across its 160-year history, Survitec Group has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.


Closing Date

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