Customer Service Coordinator

Position Type
Full-time permanent
Business Area / Division
Administration / Support
USA - Houston
Job Advert Description

Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets. Survitec has over 3,000 employees worldwide covering 8 manufacturing facilities, 15 offshore support centres and over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations and distributors. Across its 160-year history, Survitec Group has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.

We have a vacancy for a Customer Service Associate which supports the global cruise team by providing administrative support to the fleet managers under the direction of the Customer Service Supervisor work in support of the Fleet Managers and others, who in turn are creating and / or managing more complex offers to the customers.

Key Responsibilities

  • Administrate all activities in the companies’ ERP (IFS)
  • Determine pricing, availability and capability. Generate required documentation to proceed to quote
  • Proactive due date monitoring and quoting support
  • Maximize quote value by ensuring all services and products (including spares) are offered in the quotation phase, to support sales targets
  • Scheduling and organizing service and product delivery based on confirmed customer orders
  • Follow up on sourcing of products to fulfil supply agreements and spot product orders
  • Support Service Engineers by
    •  Ensuring boarding arrangements are confirmed with vessel, customer office and local port authorities as required
    • Coordinating tools, parts and equipment required for the job to be available on the job site
  • Generate delivery notes and invoices
  • Gather information required to help investigation and resolution in invoice dispute
  • Follow up complaints and non-compliances, utilizing the improvement/complaint system
  • Knowledge and Experiences
  • High school degree with minimum 5 years’ job related experience in an engineering, maritime technical, customer service or inside sales area
  • Bachelor’s degree in Business or related field is helpful, but not required
Closing Date

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