Customer Service Coordinator

Position Type
Full-time permanent
Business Area / Division
Sales
Location
Singapore
Job Advert Description

Main responsibilities

  • Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges.
  • To coordinate all service related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.
  • Follow up with customer on quotations.
  • To identify order building opportunities through telephone sales expertise
  • To issue delivery instructions to the appropriate supply point and follow up delivery of the goods
  • To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order
  • To resolve any order related problems including suggestions for redirection of orders if appropriate
  • To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers.
  • Provide technical support and advice to customers.
  • Support and assist Sales in conceptualising and pricing of fleet agreements.
  • To register and maintain fleet agreement information into the IT systems available.
  • To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
  • To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream.
  • To coordinate with spares centres for parts purchase whenever possible.
  • To gather information required to help investigation and resolution in invoice dispute.
  • To follow up complaints/non compliances through improvement/complaint system in place
  • To check that the order value maintains within the existing authorised credit limits and policies
  • Duly follows Safety Service Operational Manual and local operation procedures.
  • Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time.
  • Any other duties assigned by the manager.

Main Qualifications

  • Formal education in engineering/technical studies or relevant work experience
  • Experience from the marine industry and technical experience is essential
  • Able to meet deadlines through good time management and allocation of priorities
  • Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
  • Fluent English - both in writing and speaking
  • Computer literate
  • Good communication skills with the ability to communicate on all levels
  • Ability to systematically work independently and in a team
Closing Date
31/07/2018

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