Customer Service Administrator, Global Cruise

Position Type
Full-time permanent
Business Area / Division
Administration / Support, Operations
Location
USA - Fort Lauderdale
Job Advert Description

Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets. Survitec has over 3,000 employees worldwide covering 8 manufacturing facilities, 15 offshore support centres and over 70 owned service stations. It is further supported by a network of over 500 3rd party service stations and distributors. Across its 160-year history, Survitec Group has remained at the forefront of innovation, design and application engineering and is the trusted name when it comes to critical safety and survival solutions.

We are seeking to recruit a Customer Service Administrator, Global Cruise for our rapidly growing office in Fort Lauderdale, Florida. The Customer Service Administrator assists customers by providing product & service quotations and ensuring order fulfilment under the direction of the Customer Service Supervisor. Additionally, this individual provides background administrative support to the Customer Service Supervisor, who in turn creates and / or manages the more complex offers to the customers.

Main Duties and Responsibilities

• Administer all activities in the companies’ ERP system (IFS)

• Determine pricing, availability and capability; generate required documentation to proceed to quote

• Proactive due date monitoring and quoting support

• Maximize quote value by ensuring all services and products (including spares) are offered in the quotation phase, to support sales targets

• Schedule and organize service and product delivery based on confirmed customer orders

• Follow up on sourcing of products to fulfil supply agreements and spot product orders

• Support Service Engineers by:

  • Coordinating and booking travel (flights, hotels, local transportation)
  • Preparing all required documentation (such as marine travel forms, statements for customs and immigration purposes, etc.)
  • Ensuring boarding arrangements are confirmed with vessel, customer office and local port authorities as required
  • Coordinating tools, parts and equipment required for the job to be available on the job site

• Gather information required to help investigation and resolution in invoice dispute

• Follow up complaints and non-compliances, utilizing the improvement/complaint system

• Escalate customer feedback on technical, service quality and commercial issues immediately upon receipt to the Customer Service Supervisor, in case support is required to resolve same

• SalesForce administration - inputting and updating all relevant data and communications
 

Qualifications

• Experience in the marine industry (preferably cruise) and technical understanding is essential

• Able to comfortably suggest products and services to attach to the ongoing enquiries

• Good time management skills and the ability to prioritize to meet deadlines

• Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization

• English fluency – written and spoken

• The confidence and ability to effectively communicate at all levels

• Must be very comfortable using a variety of computer systems and software including IFS, SalesForce, Excel, Word, Outlook, and PowerPoint

• Proactive and able to progress work independently, while following direction from the Supervisor, to achieve team goals and remain in line with overall team direction

• Keen attention to detail is required

• Must be able and willing to work overtime when circumstances arise to fulfill customer requirements


​This is a full-time, non-exempt position (eligible for overtime pay). Annual salary range of US $45 – $55K, dependent on experience. A performance based bonus scheme applies to this position. Benefits include health, dental, life, short-term, long-term disability, accident and critical illness insurances, plus 401(k) (Pre-Tax and Roth) with company match and contribution.

To apply, please submit your resume with an introductory cover letter. We thank all applicants for their interest, but only candidates being considered for an interview will be contacted.

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Closing Date
31/07/2018

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