Customer Service Co-ordinator

Position Type
Full-time permanent
Business Area / Division
Customer Services
Job Advert Description

Customer Service Co-ordinator



To proactively follow up and manage customers with contracts/agreements and to monitor customer service needs, coordinate and follow up service orders/ jobs and to provide support to Customers, Customer Coordinators and Account Managers.


Job Responsibilities:

Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges.

To coordinate all service related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.

Follow up with customer on quotations.

To identify order building opportunities through telephone sales expertise

To issue delivery instructions to the appropriate supply point and follow up delivery of the goods

To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order

To resolve any order related problems including suggestions for redirection of orders if appropriate

To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers.

To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.

To coordinate with spares centres for parts purchase whenever possible.

To gather information required to help investigation and resolution in invoice dispute.

To follow up complaints/non compliances through improvement/complaint system in place

Any other duties assigned by the manager.


Job Requirements:

Diploma/Degree in relevant disciplines.

At least 2 years of relevant experience in the marine or customer service/ sales support or related industry.

Passionate about customer service role.

Possess a high level of integrity and able to work under stress and deliver work schedules.

Able to meet deadlines through good time management and allocation of priorities

Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation.

Fluent English - both in writing and speaking.

Good PC skills.

Good communication skills with the ability to communicate on all levels.

Ability to systematically work independently and in a team.

Fresh graduates will keen interest in customer service/sales support are welcomed to apply.


Closing Date

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