IT System Administrator, Service Desk (1 Year Contract)

Position Type
Full-time contract / temporary
Business Area / Division
Job Advert Description

Job Responsibilities:

Manage assigned incidents and requests according to End User Computing SLA’s, hardware and software break fix, installations and changes, new systems configurations, and deployments

Work on assigned initiatives to raise operational excellence, proactive problem-solving initiatives, software and hardware upgrades

Work on assigned tasks for ongoing projects, EUC initiatives for new technologies deployments, initiate process improvements to minimize waste and bring efficiencies

Liaise with peers, colleagues, internal customers to ensure collaboration and engagement in project implementations and day to day operational requirements

Involve in on-site and remote project implementations and deployments

Install and configure software and hardware

Manage network servers and technology tools

Monitor performance and maintain systems according to requirements

Troubleshoot issues and outages

Ensure security through access controls, backups and firewalls

Upgrade systems with new releases and models

Develop expertise to train staff on new technologies

Maintain technical documentation, manuals and IT policies.

Participation in the design and implementation of new features and reorganization of the continuously growing global infrastructure.

Any other tasks as assigned from time to time.



Job Requirement:

Diploma/Degree holder in Information Technology (IT), or with years of relevant work experience

At least 3 to 5 years of work experience providing end user technology support ideally within the operations environment.

Experience supporting end user operating systems including MS Windows 10.

Must be able to handle L2 with IT Administrator background (Support Basic Infrastructure).

Experience working with mobile devices that run in Android or iOS

Knowledge of device and software deployment

Knowledge of management tools including Active Directory, Hyper V / VDI, Pulse, MS Office, Antivirus, Tanium, Audio Video, Avaya

Strong communication skills with ability to interact with partners globally.

Must be a problem solver with demonstrated experience in solving difficult technology challenges

Customer-oriented with can-do attitude.

Must be flexible to work on shifting schedules when required by the business.



Additional Documentation
Closing Date

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