IT System Administrator, Service Desk (1 Year Contract)
- Position Type
- Full-time contract / temporary
- Business Area / Division
- Job Advert Description
Manage assigned incidents and requests according to End User Computing SLA’s, hardware and software break fix, installations and changes, new systems configurations, and deployments
Work on assigned initiatives to raise operational excellence, proactive problem-solving initiatives, software and hardware upgrades
Work on assigned tasks for ongoing projects, EUC initiatives for new technologies deployments, initiate process improvements to minimize waste and bring efficiencies
Liaise with peers, colleagues, internal customers to ensure collaboration and engagement in project implementations and day to day operational requirements
Involve in on-site and remote project implementations and deployments
Install and configure software and hardware
Manage network servers and technology tools
Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages
Ensure security through access controls, backups and firewalls
Upgrade systems with new releases and models
Develop expertise to train staff on new technologies
Maintain technical documentation, manuals and IT policies.
Participation in the design and implementation of new features and reorganization of the continuously growing global infrastructure.
Any other tasks as assigned from time to time.
Diploma/Degree holder in Information Technology (IT), or with years of relevant work experience
At least 3 to 5 years of work experience providing end user technology support ideally within the operations environment.
Experience supporting end user operating systems including MS Windows 10.
Must be able to handle L2 with IT Administrator background (Support Basic Infrastructure).
Experience working with mobile devices that run in Android or iOS
Knowledge of device and software deployment
Knowledge of management tools including Active Directory, Hyper V / VDI, Pulse, MS Office, Antivirus, Tanium, Audio Video, Avaya
Strong communication skills with ability to interact with partners globally.
Must be a problem solver with demonstrated experience in solving difficult technology challenges
Customer-oriented with can-do attitude.
Must be flexible to work on shifting schedules when required by the business.
- Additional Documentation
- Closing Date