Customer Service Co-ordinators

Position Type
Full-time permanent
Business Area / Division
Customer Services
Job Advert Description


To proactively follow up and manage customers with contracts/agreements and to monitor customer service needs, coordinate and follow up service orders / jobs and to provide support to Customers, Customer Coordinators and Account Managers.



Job Responsibilities:

Reporting to the Key Account Manager.

Implement and co-ordinate specifically nominated safety agreements and/or life raft rental agreements, assist and follow up on Life raft exchanges program.

Co-ordinate all service related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.

Prepare quotations and follow up with customer on quotations.

Identify order building opportunities through telephone sales expertise.

Issue delivery instructions to the appropriate supply point and follow up delivery of the goods.

Resolve any order related problems including suggestions for redirection of orders if appropriate.

Pro-actively promote products and services to any customer and to meet our contractual obligations for signed customers.

Support and assist Sales in conceptualising and pricing of fleet agreements.

Report and take corrective action and contribute to achievement of sales budgets and fulfilment of contractual obligations.

Provide regular feedback on technical, service quality and commercial issues raised by customers to the Key Account Manager, the Customer Service Team Lead and the Business Stream.

Follow up complaints/ non-compliances through improvement/complaint system in place.

Any other duties assigned by the manager from time to time.



Job Requirements:

Diploma/ Degree in relevant disciplines

At least 2 years of relevant experience in the customer service or related industry.

Passionate about customer service role.

Possess a high level of integrity and able to work under stress and deliver work schedules.

Able to meet deadlines through good time management and allocation of priorities.

Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation.

Good English Communication skills, both in writing and speaking.

Good PC skills.

Good communication skills with the ability to communicate on all levels.

Ability to systematically work independently and in a team.

Fresh graduates who is passionate in customer service role are welcomed.



Additional Documentation
Closing Date

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