Service Administrator

Position Type
Full-time permanent
Business Area / Division
Customer Services
Location
USA - Fort Lauderdale
Job Advert Description

Service Administrator

Supports our cruise customers globally by administrating and coordinating service related quotations and orders, as well as administrating the service work being conducted out of our Miramar office (servicing primarily the Miami and Fort Lauderdale ports) under the direction of the Service Administration Supervisor. This support will be through direct communication with the customer base as well as our global service network and our supplier & subcontractors.

Without limiting the scope of responsibilities, the following tasks are considered to be main duties of this function:

  • Administer all activities in the companies’ ERP system (IFS)
  • Determine pricing, availability and capability; generate required documentation to proceed to quote
  • Proactive due date monitoring and quoting on future service requirements
  • Maximize quote value by ensuring all services and spares are offered in the quotation phase
  • Schedule and organize service delivery based on confirmed customer orders
  • Issue POs to subcontractors and suppliers as needed to complete service activities contracted by customers
  • Support Service Technicians by Coordinating and booking travel (flights, hotels, local transportation) Preparing all required documentation (such as marine travel forms, statements for customs and immigration purposes, etc.)
  • Ensuring boarding arrangements are confirmed with vessel, customer office and local port authorities as required
  • Coordinating tools, parts and equipment required for the job to be available on the job site
  • Gather information required to help investigation and resolution in invoice dispute
  • Follow up complaints and non-compliances, utilizing the improvement/complaint system
  • Escalate customer feedback on technical, service quality and commercial issues to the Service Administration Supervisor and Operations Manager, in case support is required to resolve same
  • Moving job status and related paperwork though the system expediently to support timely invoicing and cash collection
  • Coordinating tools, parts and equipment required for the job to be available on the job site.
  • Generate delivery notes and invoices.You are furthermore expected to actively display a positive and pro-active attitude towards customers and colleagues and to exemplify and drive the teamwork culture.
  • Gather information required to help investigation and resolution in invoice dispute
  • Follow up complaints and non-compliances, utilizing the improvement/complaint system
  • Escalate customer feedback on technical, service quality and commercial issues immediately upon receipt to the Customer Service Supervisor and applicable Fleet Manager, in case support is required to resolve same
  • SalesForce administration - inputting and updating all relevant data and communications
  • Experience in the marine industry (preferably cruise) and technical understanding is essential
  • Able to comfortably suggest products and services to attach to the ongoing enquiries
  • Good time management skills and the ability to prioritize to meet deadlines
  • Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organization
  • English fluency – written and spoken
  • The confidence and ability to effectively communicate at all levels
  • Must be very comfortable using a variety of computer systems and software including IFS, SalesForce, Excel, Word, Outlook, and PowerPoint
  • Proactive and able to progress work independently, while following direction from the Supervisor and Fleet Managers, to achieve team goals and remain in line with overall team direction
  • Keen attention to detail is required
  • Must be able and willing to work overtime when circumstances arise to fulfill customer requirements

What We Offer

·         Competitive Salary 

·         Health, Dental & Life Insurance 

·         Paid Time Off/ Sick Days, Vacation and 10 Holidays 

·         Short and Long Term Disability 

·         401(k) Pre-Tax and Roth, with company match and contribution

 

Must pass a pre-employment drug screening.

E-mail your resume along with salary requirements 

Equal Employment Opportunity Employer

It is the policy of Survitec not to discriminate because of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or because he or she is a protected veteran.

 

 

Closing Date
31/08/2019

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