Product Administrator

Position Type
Full-time permanent
Business Area / Division
Customer Services
Location
USA - Houston
Job Advert Description

JOB SUMMARY

Accurately process customer product orders. Answer customer inquiries and resolve complaints. Follow up with customers on product orders, while providing support to Account Managers and Customer Service. Support and coordinate delivery activities and obtain status updates on purchase orders.

MAJOR DUTIES & RESPONSIBILITIES

  • Ensure product are delivered according to supply agreements.
  • Coordinate all safety product orders, receive and register inquiries / orders accurately in the system.
  • Review orders daily for availability and shipping status and communicate as needed to assure timely delivery. Ensure backorders are filled when product is received. 
  • Maintain working knowledge of products and inventory. 
  • Provide technical support and advice to customers, as well as our Sales department
  • Support and assist Sales in conceptualizing and pricing of customer fleet agreements as well as technical inquiries
  • Support and assist global Customer Coordinators with service inquiries / orders
  • Register and maintain fleet agreement information into the ERP systems
  • Report and take corrective action; help in ensuring sales budgets and contractual obligations are fulfilled  
  • Provide Account Managers with regular updates regarding inquiries and quality issues raised by customers
  • Coordinate with third party suppliers for purchasing parts when necessary
  • Gather information required to investigate and resolve invoice disputes
  • Follow up on complaints through established Company improvement processes
  • Provide customers and customer service material delivery dates to allow them to assign shipping dates to customer orders
  • Ensure product are delivered according to supply agreements.
  • Coordinate all safety product orders, receive and register inquiries / orders accurately in the system.
  • Review orders daily for availability and shipping status and communicate as needed to assure timely delivery. Ensure backorders are filled when product is received. 
  • Maintain working knowledge of products and inventory. 
  • Provide technical support and advice to customers, as well as our Sales department
  • Support and assist Sales in conceptualizing and pricing of customer fleet agreements as well as technical inquiries
  • Support and assist global Customer Coordinators with service inquiries / orders
  • Register and maintain fleet agreement information into the ERP systems
  • Report and take corrective action; help in ensuring sales budgets and contractual obligations are fulfilled  
  • Provide Account Managers with regular updates regarding inquiries and quality issues raised by customers
  • Coordinate with third party suppliers for purchasing parts when necessary
  • Gather information required to investigate and resolve invoice disputes
  • Follow up on complaints through established Company improvement processes
  • Provide customers and customer service material delivery dates to allow them to assign shipping dates to customer orders
  • Provide Finance with material delivery dates to allow them to forecast inventory and cash flow
  • Report and take immediate action on all material shortages
  • Track orders/follow up on delivery of products
  • Manage / maintain due dates on product orders
  • Monitor customer (OTIF ) on-time in-full delivery daily to achieve required date of receipt
  • Proactively communicate with customers and customer service regarding stock outages and/or late deliveries from suppliers
  • Review and assign a ship date to all sales orders
  • Responsible for coordinating deliveries including validating product readiness
  • Coordinate with warehouse for dispatch
  • Work closely with ship agents for information on vessel schedules
  • Maintain schedules and tracking in IFS including “wanted delivery dates” to ensure expected delivery timelines are met
  • Update and provide tracking information to customer service as well as to internal managers

 

JOB SPECIFICATIONS

Education/Experience:

  • 2 years of work-related experience, Minimum

Software:

             Experience of creating and working with the following computer applications:

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Access
  • ERP Software (MAS / Sage and IFS - Preferred)

 

What We Offer

·         Competitive Salary 

·         Health, Dental & Life Insurance 

·         Paid Time Off/ Sick Days, Vacation and 10 Holidays 

·         Short and Long Term Disability 

·         401(k) Pre-Tax and Roth, with company match and contribution

 

Must pass a pre-employment drug screening.

E-mail your resume along with salary requirements 

Equal Employment Opportunity Employer

It is the policy of Survitec not to discriminate because of race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or because he or she is a protected veteran.

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Closing Date
30/09/2019

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