Commercial Manager

Position Type
Full-time permanent
Business Area / Division
Customer Services
UK - Birkenhead
Job Advert Description

We have an exciting opportunity for an experienced Commercial Manager to join our manufacturing site in Birkenhead. Reporting to the General Manager the job holder will lead and manage a Customer Support team of approx 6 people team as well as working collaboratively across other functions that would include Engineering, Quality, Planning and Production and Supply Chain.

The Commercial Manager will undertake the role as the voice of the customer ensuring that their Contracts are fulfilled and the service received is exceptional. They will provide advice and guidance to the Sales and Project teams to support negotiation and delivery of global contracts.

The role will require a strong background in contract administration and management plus a knowledge of International Trade Compliance.

Key Responsbilities

  • Daily Customer / Client liaison
  • Review and impose Customer Contracts, PO’s, Tenders & RFQ’s
  • Communicates with all parties during contract discussions to ensure contractual obligations and terms are acceptable and clear. Including assessing financial aspects including Inco terms
  • Prepare and develop business case during the feasibility stage of contract negotiation
  • Review T&C’s and assess impact to contract delivery / company performance
  • Operate Lean six sigma process across the manufacturing Facility – including overseeing Projects contributable to LEAN working
  • Pursue new opportunities, develop Business relationships with existing and prospective clients
  • Manage ERP System including inputting data including account data, part data and checking validity of BOM structures.
  • Preparing and analysing reports and raw data (Customer Orders, Opportunity Pipeline, Financials, KPI’s)
  • Support tender and quote preparation
  • Risk Management across all activities including but not limited to Contract negotiation, delivery and recall operations
  • Make recommendations based upon any risk findings or areas of business improvement
  • Take ownership of and resolve contract issues

Essential knowledge & Skills

  • Degree qualified or suitable work experience
  • Previous experience of managing global contracts & administration, ideally in the manufacturing sector e.g. Defence / aerospace / automotive
  • Leading and managing teams
  • Contract, quote and tender negotiation and delivery experience
  • Working in highly regulated business environment
  • Bid Review Process
  • Customer Service Experience
  • Sales and Project support
  • Working in integrated contract and project teams


  • Business Acumen
  • Strong Leadership skills
  • Customer Service Excellence
  • Quality awareness
  • Maintains standards
  • Motivate and influence Others
  • Negotiating
  • Problem Solving


Closing Date

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