Service Administration Manager
- Position Type
- Full-time permanent
- Business Area / Division
- Job Advert Description
Service Administrative Manager, Marine Operation
The position reports to Operations Manager, South East Asia.
Lead and manage Technical Service Admin team, including monitoring and coach Safety Service Administrator for Safety Service and Liferaft Exchange (LRE) program.
Oversee the day-to-day operations to ensure services to the customers are maintained and met.
Monitor and ensure timely closing and invoicing of safety service and LRE orders.
Review of current work processes and system for the purpose of enhancements and improvements in services to the customers.
Administration and Management of Standard Operating Procedures (SOPs) and/or Services Reports according to Customer’s Requirements.
Answering enquiries and liaise with customer and Customer Service team.
Planning of daily activity with Safety Service Administrator/Safety Service Supervisor/ Safety Service Manager on co-ordination and execution of safety service.
Arranging for Safety Service team to work on ship/workshop upon request.
Responsible for pricing of work with Safety Service Manager and quality control of work in workshop/onboard.
Receive work order from Customer Service team for Safety Service/Liferaft Exchange jobs and feedback to sales department upon completion of work.
Register service-related orders, produce service certificates & price specifications.
Issue quotations and response to sales enquiries.
Prepare cost pricing information towards final invoicing of service work performed.
Any others ad-hoc tasks or projects assigned by line manager from time to time.
Diploma/Degree in Mechanical/Marine Engineering or related discipline.
Minimum 5 years of technical or Marine background with supervisory experience.
Experience in managing service teams/workshop operations.
Strong problem-solving skills and analytical mind to resolve issues.
Customer focused and Customer Driven Mindset.
Good analytical and problem-solving skills.
Good Leadership and Communication skills (verbal & written).
Ability to co-operate across organization lines internally and towards customers.
- Additional Documentation
- Closing Date