Global Servicing Manager

Position Type
Full-time permanent
Business Area / Division
Operations
Location
UK - Ellesmere Port
Job Advert Description

We are currently recruiting a Global Servicing Manager for SEIE (Submarine Escape Immersion Equipment). 

The Global Servicing Manager is primarily responsible for:-

  • Ensuring that the products are serviced and repaired effectively and efficiently on a global scale in accordance with the relevant regulatory and company requirements.
  • Supporting existing products and service agreements, manage service plans of future deliveries of the product and new products introduced.
  • Overseeing all activities of the company servicing department including diagnostics, repairs, upgrades, and refurbishments and logistics.
  • Contributing to the company's continuous improvement of the servicing operations, build recommendations and initiate improvements.
  • Communicating with customers and all departments of the company to ensure optimal delivery of service.

Key Tasks & Responsibilities

  • Develop and implement adaptive service delivery tools and methodologies, to support a changing business environment
  • Manage the service delivery team's daily activities as well as the triage and dispatch process of service requests.
  • Conduct and document root cause analysis of process breakdowns and provide information and consultation to the appropriate organizations for process improvements.
  • Maximize professional services revenue while ensuring overall customer success and retention
  • Organize and goal-orientated with experience in project management and strong customer focus.
  • Assimilate and utilize technical data for quality project management.
  • Develop the Service Global Operations Map, which ensure the effective management of service delivery goals.
  • Analyse client data and created monthly/quarterly service delivery reports for each client.
  • Determine customer needs and recommended solutions aligned to account business requirements.
  • Work with manufacturers and 3rd party vendors to drive continuous process improvements.
  • Willingness to travel for company business if required

Competencies

  • Strategic Thinking
  • Results-orientated
  • Excellent Communication and Engagement Skills
  • Strong Influencer & Team Player
  • Problem Solving
  • High attention to detail and accuracy
  • Must be flexible and have good organisational skills.
  • Must be able to work under pressure and meet deadlines.
  • Must have a methodical approach to tasks with good questioning skills.
  • Ability to work on own initiative with minimal supervision. Prioritise own workload and organise own time to achieve objectives.
  • A high level of self-drive, proactivity and motivation to meet challenging targets and timescales within a changing environment

Qualifications & Core Skills

  • Degree qualified or suitable work experience
  • Previous experience of managing global contracts & administration, ideally in the manufacturing sector e.g. Defence / aerospace / automotive
  • Contract, quote and tender negotiation and delivery experience
  • Working in highly regulated business environment
  • Customer Service Experience
  • Motivate and influence Others
  • Negotiating
  • Microsoft Office Skills

 

Closing Date
03/07/2021

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