Customer Service Coordinator
- Position Type
- Full-time permanent
- Business Area / Division
- Customer Services
- Location
- Singapore
- Job Advert Description
-
Main responsibilities
- Implement and coordinate specifically nominated Safety agreements and/or Life raft rental agreements. Assist and follow up Life raft exchanges.
- To coordinate all service-related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct.
- Follow up with customer on quotations.
- To identify order building opportunities through telephone sales expertise
- To issue delivery instructions to the appropriate supply point and follow up delivery of the goods
- To keep customer informed of changes in the order, surcharges and any other relevant information for the sake of good order
- To resolve any order related problems including suggestions for redirection of orders if appropriate
- To use customer specific due date information related to safety in order to pro-actively promote our products and services to any customer and to meet our contractual obligations for signed customers.
- Provide technical support and advice to customers.
- Support and assist Sales in conceptualising and pricing of fleet agreements.
- To register and maintain fleet agreement information into the IT systems available.
- To report and take corrective action contribute to sales budgets are achieved and contractual obligations are fulfilled.
- To provide regular feedback on technical, service quality and commercial issues raised by customers to the Customer Services Manager, the respective Account Manager and the Business Stream.
- To coordinate with spares centres for parts purchase whenever possible.
- To gather information required to help investigation and resolution in invoice dispute.
- To follow up complaints/ noncompliance through improvement/complaint system in place
- To check that the order value maintains within the existing authorised credit limits and policies
- Duly follows Safety Service Operational Manual and local operation procedures.
- Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time.
- Any other duties assigned by the manager.
Main qualifications
- Formal education in engineering/technical studies or relevant work experience
- Experience from the marine industry and technical experience is essential
- Able to meet deadlines through good time management and allocation of priorities
- Strong interpersonal understanding with an awareness of different cultures within the customer base, team and organisation
- Fluent English - both in writing and speaking.
- Ability to converse in Mandarin & Cantonese is an added advantage
- Computer literate
- Good communication skills with the ability to communicate on all levels
- Ability to systematically work independently and in a team
- Closing Date
- 26/04/2021